Performance Management Services for Holding Group Companies

Situation

A respected Rwandan holding group with three established companies in its portfolio was seeking to improve its human resource strategy and implementation model to ensure quality objective assessment of employees ranging from individual contributors to senior management. Based on our People Development services and experience managing high performance teams, Karisimbi Partners was engaged to:

  1. Draft and review the general staff performance review model and associated measurement tool
  2. Create the Senior Manager annual performance review model and associated measurement tool
  3. Create the Senior Manager performance review guide
  4. Participate in bi-annual senior management performance review panel

Karisimbi Partners’ Approach

Validate and Document Key Objectives & Values

To ensure a bi-annual performance management process tailored to the values, vision and documented objectives of the holding group and its operating companies, Karisimbi Partners carefully interviewed senior leaders to validate specific role accountabilities as well as leadership traits and management attributes most critical to the company. Based on the resulting data, a review tool and detailed implementation guide was developed, including a rating system allowing for self-assessment by the employee under review as well as assessment by the manager and / or a panel of senior leaders as appropriate.

Focus on Employee Motivation and Development

A focus on Career Development and Planning was incorporated into the review process to encourage an open dialog between employee and manager which evaluates performance against stated annual objectives, capability in required job disciplines (i.e. financial management, interpersonal skills), assessment of strengths and areas for improvement. Additionally, a clear target setting and performance based bonus guideline was established to tie financial benefits and motivation to the performance review model.

Karisimbi Partners Participation in Model Implementation

To help secure full acceptance and understanding of the new performance review model, Karisimbi Partners conducted an initial Performance Model review for Senior Managers and the Holding Group HR Director and participated as members of the bi-annual review panel to ensure internalization of the new process within the organization(s).

Results

The holding company implemented the new assessment model across each of its operating companies, with all participants, both reviewers and those reviewed reporting great benefit to the new model.  Stakeholders praised the objective methodology for assessing all key performance areas, the clear rating system for calibrating employees against expected performance goals, and the facilitation of both peer and manager to employee dialog which has been instituted, ensuring clear expectations for reward, career progression and areas for improvement.

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